FAQ

1. How can I place an order?
To place an order, simply browse our collection, select the items and sizes you want, and add them to your cart. Once you’re ready, go to checkout, enter your details, and complete payment.

2. What payment methods do you accept?
We accept various secure payment options, including major credit cards (Visa, Mastercard, AMEX), PayPal, Klarna (for deferred payment), EPS, and SOFORT. All transactions are SSL-encrypted for security.

3. Where do you ship, and how much does shipping cost?
Bondi & Bloom ships worldwide with free standard shipping on all orders. Delivery typically takes 4-12 working days. Please note that customs fees may apply for international shipments.

4. How long does order processing take?
Orders are processed within 1-2 working days. If you order on a Friday or during weekends, processing may take slightly longer.

5. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking details. Use the provided link to check the status of your shipment.

6. What’s your return policy?
We accept returns within 30 days of receipt, provided items are in original condition with all parts and packaging. Customers are responsible for return shipping costs. For more details, please see our Return Policy.

7. What if my item is damaged or defective?
If your item arrives damaged, please contact us within 7 days of receiving it. Send us an email at support@bondiandbloom.com with your order number and photos of the damage, and we’ll arrange a replacement or refund.

8. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you’d like a different size or color, please return the item and place a new order.

9. How can I contact customer support?
For any questions or assistance, please reach out to our customer support team with your order number at support@bondiandbloom.com. We’re here to help!

10. Do you offer discounts or promotions?
Yes, we frequently offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.