Return Policy & Worry-Free Delivery Protection

Return Policy & Worry-Free Delivery Protection

At Bondi & Bloom, your satisfaction is our priority. Whether you need to return an item or safeguard your delivery with Worry-Free Delivery, we’re here to make the process transparent, simple, and stress-free. Please review the guidelines below for returns, cancellations, and optional delivery protection.

Returns Made Simple

If something’s not quite right, you can return your order within 30 days of receipt, provided the following conditions are met:

Eligibility for Returns

  • Items must be unused, in their original condition, with all parts, labels attached, and packaging intact.
  • Defective or Incorrect Items? Please contact us within 48 hours of delivery to arrange a return.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs.
  • For transparency, return shipping costs to our central warehouse in Asia typically range from AUD 25–50 (or equivalent).
  • We recommend a trackable shipping method for peace of mind, as we cannot be responsible for lost returns.

Refund Processing

  • Once we receive and verify that your return is in good condition, we’ll process your refund within 7 business days. The refund will be issued to your original payment method.
  • Please note: Refunds may take an additional 3–5 business days to reflect in your account, depending on your payment provider.

How to Return an Item

  1. Step 1: Contact Us
    Email us at support@bondiandbloom.com with:

    • Your order number
    • The reason for the return
    • Photos (if applicable).
      Our team will guide you through the next steps.

  2. Step 2: Ship Your Package
    Send your return to the address we provide. Use a trackable shipping method to ensure it reaches us safely.

  3. Step 3: Receive Your Refund
    Once we receive and verify your return, we’ll process your refund within 7 business days.

Cancellation Policy

Due to our automated system, orders are processed immediately and cannot be cancelled once shipped. If you wish to return your order after shipment, please follow the return process outlined above.

Important Notes

  • Condition of Returns: Items showing signs of use, wear, or damage (e.g., stains, odours, or alterations) may not be eligible for a refund.
  • Return Responsibility: Until your return reaches us, it remains the customer’s responsibility.
  • Right to Refuse Returns: Bondi & Bloom reserves the right to refuse returns if items show signs of use or damage beyond our control.

Worry-Free Delivery Protection

For added peace of mind, we offer optional Worry-Free Delivery at checkout. This service protects your order from loss, delays, damage, and theft, offering comprehensive protection for a small fee with our partner ParcelPanel.

Why Choose Worry-Free Delivery?

While our standard shipping is reliable, Worry-Free Delivery provides additional coverage and quicker resolutions with our insurance partner if something goes wrong. It includes:

  • Quick Claim Resolutions: Most claims are processed within 48 hours.
  • Protection Against Common Issues: Theft, loss, delays, and more.

Coverage Details

  1. Lost Packages:

    • Full refund of your purchase value if a domestic package isn’t delivered within 30 days of shipment (or 60 days for international shipments).

  2. Arrival Delays:

    • Compensation of $5 for domestic packages delivered more than 10 days late (or 30 days late for international shipments).
    • Compensation is provided in the transaction currency.

  3. Damaged Items:

    • Full refund for items rendered unusable during transit (e.g., broken, crushed, or bent).
    • Excludes: Cosmetic damage (e.g., scratches, dents), manufacturing defects, packaging errors, or unsealed items.

  4. Theft (Porch Piracy):

    • Full refund for stolen packages reported within 7 days of being marked “delivered” by the carrier.

  5. Carbon-Neutral Shipping:

    • Includes environmentally friendly shipping options within the recipient’s country.

How to File a Worry-Free Delivery Claim

If you’ve purchased Worry-Free Delivery and need to file a claim:

  1. Access the Claim Portal
    Use the email confirmation you receive after checkout to access the Shipping Protection Resolution Center.

  2. Submit Your Claim
    Provide details such as photos of the damaged item, proof of theft, or tracking information.

  3. Receive Prompt Resolution
    Claims are reviewed and typically resolved within 48 hours. Compensation is provided as a refund or prepaid credit card.

Frequently Asked Questions

1. What if I don’t receive the return address after contacting support?
Please allow up to 48 hours for our team to respond. If you still don’t receive instructions, email us again or check your spam folder.

2. Can I cancel my order after it’s shipped?
Once an order has shipped, it cannot be cancelled. However, you can go ahead and initiate a return after delivery.

3. How do I know if my Worry-Free Delivery claim is eligible?
Claims are eligible if they meet the criteria for loss, delay, damage, or theft as outlined in the Coverage Details section.

If you have any other questions or concerns, feel free to email us at support@bondiandbloom.com. We’re here to help!