Shipping Policy

 

Shipping Policy

At Bondi & Bloom, we aim to provide a seamless and efficient shipping experience while staying true to our values of customer satisfaction and sustainability. Below, you’ll find everything you need to know about how we process, ship, and deliver your orders.

Order Processing & Delivery

We strive to get your orders to you as quickly as possible while maintaining high standards of quality and care.

  • Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays may require extra time to process.
  • Delivery Time: After processing, delivery typically takes 8–12 business days.
  • Total Estimated Delivery Time: Most orders arrive within 9–15 business days from the date of purchase.

Order Tracking

Once your order has been dispatched, you can track its progress easily on our website. Simply visit the Order Tracking page and enter your order number and email address or phone number to get real-time updates.

Sustainability Commitment

At Bondi & Bloom, we prioritize sustainability by consolidating shipments to reduce our environmental impact. This allows us to offer competitive pricing and free shipping while supporting greener logistics.

Delivery Expectations

While we work hard to deliver your orders promptly, some factors may cause delays:

  • High Demand: During busy periods (e.g., holidays or sales), delivery may take slightly longer.
  • Unforeseen Circumstances: Customs processing, extreme weather, or logistical challenges may also impact delivery times.

If delays occur, we’re here to help—please reach out to us for updates on your order.

Undeliverable Orders

If your package is returned to us due to an incorrect address or missed delivery attempts, we’ll contact you to confirm the correct address and arrange redelivery. Additional shipping fees may apply for redelivery.

Missing Orders

If your order hasn’t arrived within the estimated timeframe, please contact us at support@bondiandbloom.com, and we’ll investigate promptly. We’re committed to resolving your concerns as quickly as possible.

Important Notes

  • Delivery Times: All delivery timeframes are estimates and may vary depending on location and external factors.
  • Customs & Duties: For orders shipped internationally, customers are responsible for any applicable customs or import fees. Please check your country’s regulations for more details.
  • Condition of Delivery: While we take every care to ensure your order arrives safely, items showing signs of damage due to shipping issues can be reported to our customer service team for further assistance.

Customer Support

Our team is always ready to assist with any concerns about your order. If you have questions or need assistance, contact us at support@bondiandbloom.com, and we’ll be happy to help.